Refund Policy

Returns Policy
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"Return" is defined as the action of giving back the item purchased by the buyer on the website. The following situations may arise in relation to a Return:

1. The product was defective
2. The product was damaged during shipping
3. The product(s) was/ were missing
4. A wrong item was sent
 
We encourage the buyer to review the listing before making the purchase decision. In case buyer orders a wrong item, buyer shall not be entitled to any return/refund. Buyer needs to raise the refund request within 3 days from the date of delivery of product, subject to terms & conditions. Once your return is received by us, a quality check will be performed on the returned items by our quality team.Any returned item received by us that do not meet the above mentioned conditions, will not be accepted and will be returned back to you at your expense. No amount will be reimbursed in this case.
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Once the request for Return is filed, the package needs to be handed over to the authorized logistics partner of Narrowbeam within 7 days from the date of confirmation of reverse pick up of the product. Please note that our customer care division will send three reminders for the return.
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Narrowbeam will arrange for a suitable time to get the product picked up from the given pick up address within 7 days from the date of reverse pick up of the product. One attempt will be made to collect the product, after which Rs.100 will be deducted from the amount to be refunded for every attempt after the first one. In case you email us with regard to returning a product, your email should contain comprehensive details of the defects/ complaints of the order/ package delivered to you. Please note that Narrowbeam shall examine the returned products for all such defects/ variations, on the basis of the customers' emails.
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Please have your Order Number/ Registered Email id, Product Name and your Pick-Up Address information ready before you call or mention them in your requested email in order to receive a Ticket number. Once you receive your Ticket Number, please re-pack the original product(s) & accessories to be returned with all original packaging, invoice and tags. If you are provided with packing material specifically to be used while returning the product, the same must be used for Returns. Please make sure that the returned items are packed securely and safely to prevent any loss or damage during transit. Items not as per aforesaid directions will not be accepted.
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If the product being returned is not in accordance with the above parameters, then Buyer shall not be entitled to any refund of money.
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Cancellation
You can cancel your order online before the product has been shipped. Your entire order amount will be refunded. In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item is back from the logistics partner. An order cannot be cancelled once the product has been delivered to You.
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In order to cancel an item in Your order:
Call our support number or write an email to support@Narrowbeam.net, quoting the Order Number and the date of purchase.
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Once you request the cancellation of item(s) in your order, it will take us a maximum of 3-5 business days to cancel the order and initiate a refund. You will be notified of the same by email.
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If the Order status shows the item(s) in your order as 'Shipped', we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.
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It may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Narrowbeam.